Completing the Survey: This survey is Anonymous, your customer information, name and title are optional. More than one Key Employee can complete a survey. Customer Survey 2022 OPTIONAL Information Dealer Name Respondent Name Email My general territory is: East Texas Territory North Texas Territory South Texas Territory West Texas Territory OtherOther 1. How long have you been a customer of Thomas Moore Feed? I have been a TMF customer for: Less than 1 year 1-2 years 2+ years 2. Which of our products do you carry? Select all that apply. I carry the following TMF products: Horse Cattle Poultry All Stock Barnyard Wildlife (Deer) Wild Bird Small Animal Exotic Bird Grains 3. Which of our products are you interested in learning more about? Select all that apply. I'd like to learn more about the following TMF products: Horse Cattle Poultry All Stock Barnyard Wildlife (Deer) Wild Bird Small Animal Exotic Bird Grains Comment: 4. How frequently do you purchase from us? I order from TMF: Weekly Twice per month Randomly (Whenever I need a product) OtherOther 5. How often do you purchase other brands? I order from other brands: Weekly Twice per month Randomly (Whenever I need a product) OtherOther 6. How many times per month does this dealer prefer to be visited by a Thomas Moore Feed representative? I'd like to see a TMF sales rep: Never 1 time per month 2 times per month 3 times per month OtherOther Is this adequate? Yes No 7. Which TMF lines do you feel have the greatest value/impact on your business? These TMF lines have the greatest impact on my business: Moore Natural Horse Moore Power Horse Moore Horse Moore Cattle Moore All Stock Moore Poultry Big Buck / Wildlife feed Moore Barnyard Feed Wild Bird Seed Small Animal / Exotic Bird Feed Comments: 8. Please list Thomas Moore products that were dropped by this dealer? (Briefly explain why): I dropped the following TMF lines from my business: Moore Natural Horse Moore Power Horse Moore Horse Moore Cattle Moore All Stock Moore Poultry Big Buck / Wildlife feed Moore Barnyard Feed Wild Bird Seed Small Animal / Exotic Bird Feed Briefly explain why: 9. How many tons of Thomas Moore Feed is your store using per month? Tons of TMF I use per month: 0-5 Tons 5-25 Tons 25-100 Tons 100-150 Tons 500-1,000 Tons 1000+ Tons 10. Are we missing tonnage opportunity? Can we grow your TMF tonnage? Yes No If YES, can you offer feedback? Current Volume: Could Be: What can we do to help you get there? 11. What percentage of your feed business is Thomas Moore Feed? TMF Products make up about this much of my business: Less than 25% Less than 50% More than 50% 12. How would you rate your level of satisfaction with us? How satisfied am I with TMF? Highly satisfied Somewhat satisfied Neutral Somewhat dissatisfied Highly dissatisfied 13. How do we rate on the following attributes? Rate Thomas Moore Feed on the following attributes: Customer Service: Well Below Average Below Average Average Above Average Well Above Average Professionalism: Well Below Average Below Average Average Above Average Well Above Average Feed Quality: Well Below Average Below Average Average Above Average Well Above Average Understands My Needs: Well Below Average Below Average Average Above Average Well Above Average Sales Staff: Well Below Average Below Average Average Above Average Well Above Average Freight Services: Well Below Average Below Average Average Above Average Well Above Average Lead Times: Well Below Average Below Average Average Above Average Well Above Average Shortages: Well Below Average Below Average Average Above Average Well Above Average Price: Well Below Average Below Average Average Above Average Well Above Average Comments: 14. Is your customer service representative communicating order confirmations, delivery dates or changes in a timely manner? Is your customer service representative communicating order confirmations, delivery dates or changes in a timely manner? Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely 15. How likely are you to continue doing business with us? How likely are you to continue doing business with us? Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely 16. How likely is it that you would recommend Thomas Moore Feed to a friend or colleague? How likely is it that you would recommend Thomas Moore Feed to a friend or colleague? Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely 17. How can Thomas Moore Feed help grow your business? Thomas Moore Feed can help my business by: 18. Do you have any suggestions for improving our Products/Services? How can we improve our products & services? 19. Other information you would like to share? (Optional) How can we improve our products & services? If you are human, leave this field blank.